In our world — both our personal lives and our professional lives — we would be wise to keep our ability to listen handy and not to fall in to the Little Brain trap of overreacting and immediately going into full argument mode.
Observing an artist at work recently, I was impressed by the time and patience given to a small, 6×8-inch piece of paper, which ultimately evolved into a beautiful painting.
When painting a canvas, the artist will let the first layer dry, walk away and come back to determine whether it needs more color in one […]
Pepe Aguilar’s 11 year old daughter, Angela, sang the The Star Spangled Banner at Dodger stadium the other night. It was one of the most inspirational moments I have witnessed.
The crowd, a true melting pot of people, sang along with her about their pride of America.
Angela’s voice was more than a little girl […]
Marathon runners who, on their 21st mile, took time out of the race — adding time to their results — when they noticed wheelchair-bound War Veterans cheering on the runners. These marathoners went to each Veteran, shaking their hands and giving words of appreciation for their service.
So many conversations take place at the local coffee houses and cafés. These places have come to mean so much to us. Often we take pride in their success and even a sense of ownership as they become a part of our day.
Ode to the Local Coffee House
It’s My own place
Author Kevin T. McCarney delivered a presentation at the Buena Vista Library in Burbank, CA Wednesday March 19, 2014. Attendee Bill Motz shared the photos above adding, “Big Brain, Little Brain. Our friend Kevin sharing insights with business leaders gleaned from a lifetime of customer service.”
Fratisha is a little lady with a big presence.
There may not be a college major or graduate degree in Great Customer Service, but I often see lessons in this art being taught by everyday people. They can teach us all something about how to handle customers in a service environment.
If you have never […]
Most PopularAirline Air Travel Alcohol Anger Apologies Apologizing Author Appearances Awards Baseball Big Brain Tools Carmageddon Communication Customer Service Data Cows Digital Communication Driving Email Expressed Appreciation Frustration Good Deed Holidays In The News Kenneth Cole Leadership Legacy Listening Little Brain Little Brain Traps Live Big - Think Big - Give Big Los Angeles Moment Observations Pop Culture Restaurants Road Rage Taking Responsibility Telegraphing television Texting The Last Impression Tone Top 5 Trust TV Winning
January 2021 M T W T F S S « Mar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
- Big Brain Communication (52)
- Big Brain MBA (2)
- Big Brain News (1)
- Field Report (1)
- Big Brain Tools (29)
- Big Brain™ (3)
- Book Reviews and Press (9)
- Customer Service (16)
- Effective Communication (1)
- From The Author (10)
- In The News (16)
- Kevin T. McCarney (3)
- Legacy (11)
- Trust (4)
- Little Brain Traps (17)
- Live Big – Think Big – Give Big (26)
- Bullying (2)