In our world — both our personal lives and our professional lives — we would be wise to keep our ability to listen handy and not to fall in to the Little Brain trap of overreacting and immediately going into full argument mode.
People find out what kind of person you are by the way you retell stories of events. They read sarcasm and superiority like a book.
People understand that the way you retell an encounter about someone else is likely how you will retell an encounter with them.
Retelling is either gossip or information. The difference […]
Every good leader relies on quality list-making and task-tracking. Done correctly, this type of organization can extend beyond simple “to do” lists, providing business leaders with the powerful Big Brain tools they need to maintain excellent relationships and ensure successful communication.
What are we tracking, and how do we track it? Here are three helpful tools […]
KitchenAid has apologized to to their Social Media audience after making Little Brain Headlines. It’s never too late for companies to find their Big Brain Response – which can include The Apology Tool – to help mend Little Brain Moments. But before it gets to that, corporations might ask themselves, “Who is in control of our Little Brain?”
Apple CEO Tim Cook recently modeled The Apology Tool, vital for successful Big Brain communication. Apple will do well to remember that a Big Brain Legacy is built on a powerful Big Brain principle, which Steve Jobs earned: Trust.
Most PopularAirline Air Travel Alcohol Anger Apologies Apologizing Author Appearances Awards Baseball Big Brain Tools Carmageddon Communication Customer Service Data Cows Digital Communication Driving Email Expressed Appreciation Frustration Good Deed Holidays In The News Kenneth Cole Leadership Legacy Listening Little Brain Little Brain Traps Live Big - Think Big - Give Big Los Angeles Moment Observations Pop Culture Restaurants Road Rage Taking Responsibility Telegraphing television Texting The Last Impression Tone Top 5 Trust TV Winning
March 2018 M T W T F S S « Mar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
- Big Brain Communication (52)
- Big Brain MBA (2)
- Big Brain News (1)
- Field Report (1)
- Big Brain Tools (29)
- Big Brain™ (3)
- Book Reviews and Press (9)
- Customer Service (16)
- Effective Communication (1)
- From The Author (10)
- In The News (16)
- Kevin T. McCarney (3)
- Legacy (11)
- Trust (4)
- Little Brain Traps (17)
- Live Big – Think Big – Give Big (26)
- Bullying (2)