Fratisha is a little lady with a big presence.
There may not be a college major or graduate degree in Great Customer Service, but I often see lessons in this art being taught by everyday people. They can teach us all something about how to handle customers in a service environment.
If you have never […]
I attended a conference recently where a social media person working for a big retail company bragged about how easy her job is. She explained that most of what she does involves trolling smaller competitors’ social channels to “borrow” their ideas:
“Most of [our competitors] will never know, and if anybody makes an […]
Spirit Airlines has apologized to a dying veteran and refunded his money after making Little Brain Headlines. It’s never too late to find your Big Brain Response – which includes Taking Responsibility and The Apology Tool – that can help you mend your Little Brain Moments.
Congratulations to Big Brain Customer Service Award winner, The Larchmont Bungalow!
Do you know the person acting as the Front Person for your company? If they are as dedicated as Damien, an employee at the Inn at Loretto, you have a smart employee using Big Brain Tools such as The Last Impression.
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November 2020 M T W T F S S « Mar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
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