People find out what kind of person you are by the way you retell stories of events. They read sarcasm and superiority like a book.
People understand that the way you retell an encounter about someone else is likely how you will retell an encounter with them.
Retelling is either gossip or information. The difference […]
There’s an old saying that couples can use when they want to be alone: “Two’s company. Three’s a crowd.” In a professional setting, two people are never truly alone, so perhaps a more accurate saying would be, “Two’s company. Three’s an audience.”
KitchenAid has apologized to to their Social Media audience after making Little Brain Headlines. It’s never too late for companies to find their Big Brain Response – which can include The Apology Tool – to help mend Little Brain Moments. But before it gets to that, corporations might ask themselves, “Who is in control of our Little Brain?”
Apple CEO Tim Cook recently modeled The Apology Tool, vital for successful Big Brain communication. Apple will do well to remember that a Big Brain Legacy is built on a powerful Big Brain principle, which Steve Jobs earned: Trust.
Guest Blogger Steve Jasper discusses the impact and legacies of poor public behavior.
Some simple principles, which are highlighted in The Secrets of Successful Communication, came to life to make Los Angeles’s “Carmageddon” a great weekend rather than an event worthy of biblical comparison.
We all let our Little Brains get the best us from time to time. Now comes the hard part: The apology.
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