Fratisha is a little lady with a big presence.
There may not be a college major or graduate degree in Great Customer Service, but I often see lessons in this art being taught by everyday people. They can teach us all something about how to handle customers in a service environment.
If you have never […]
United Airlines demonstrated the Big Brain Tool of Listening by holding a connecting flight to ensure a son could get home to see his dying mother before she passed away.
Box Bros. wins the Big Brain Customer Service Award Winner for knowing how to treat every type of customer.
Celebrating a deserving new winner of the Big Brain Customer Service Award. Copy Central rises above its competitors and truly connects with each customer.
Spirit Airlines has apologized to a dying veteran and refunded his money after making Little Brain Headlines. It’s never too late to find your Big Brain Response – which includes Taking Responsibility and The Apology Tool – that can help you mend your Little Brain Moments.
Little Brain Headlines: A dying American War Veteran protests Spirit Airlines’ no-refund policy. Policies are good, but rigid policies are not good policy.
Congratulations to Big Brain Customer Service Award winner, The Larchmont Bungalow!
Congratulations to Big Brain Customer service Award Winner, Postal Annex in Burbank, CA!
The customer is not always right. But in that customer service moment… the customer always believes she is right, and that is a critical distinction for us to comprehend.
From college-aged part-timers to elderly staffers, digital devices have taken many retailers’ eyes off the customer — literally — and that’s Little Brain Customer Service.
