There’s an old saying that couples can use when they want to be alone: “Two’s company. Three’s a crowd.” In a professional setting, two people are never truly alone, so perhaps a more accurate saying would be, “Two’s company. Three’s an audience.”
Have you ever found yourself in the midst of a very nice […]
United Airlines demonstrated the Big Brain Tool of Listening by holding a connecting flight to ensure a son could get home to see his dying mother before she passed away.
Apple CEO Tim Cook recently modeled The Apology Tool, vital for successful Big Brain communication. Apple will do well to remember that a Big Brain Legacy is built on a powerful Big Brain principle, which Steve Jobs earned: Trust.
The great Vince Lombardi had brilliant thoughts on Winning. We’d like to add the importance of Legacy.
An old Swedish proverb: “Rough waters are truer tests of leadership. In calm water every ship has a good captain.” Are you leading your ship like a true Captain, or are you a Little Brain manager?
To evaluate your company’s Customer Service, do you ask your staff to beg customers to complete online surveys? Don’t fall for this Little Brain management mistake. Instead, try this.
Local restaurant McCormick and Schmick’s reminds guests that great customer service comes from inspired workers, not overly trained robots.
In Management Training, sharing the WHY makes people feel like a part of the decision and more involved in the outcome.
