People find out what kind of person you are by the way you retell stories of events. They read sarcasm and superiority like a book.
People understand that the way you retell an encounter about someone else is likely how you will retell an encounter with them.
Retelling is either gossip or information. The difference […]
There’s an old saying that couples can use when they want to be alone: “Two’s company. Three’s a crowd.” In a professional setting, two people are never truly alone, so perhaps a more accurate saying would be, “Two’s company. Three’s an audience.”
Have you ever found yourself in the midst of a very nice […]
United Airlines demonstrated the Big Brain Tool of Listening by holding a connecting flight to ensure a son could get home to see his dying mother before she passed away.
KitchenAid has apologized to to their Social Media audience after making Little Brain Headlines. It’s never too late for companies to find their Big Brain Response – which can include The Apology Tool – to help mend Little Brain Moments. But before it gets to that, corporations might ask themselves, “Who is in control of our Little Brain?”
Apple CEO Tim Cook recently modeled The Apology Tool, vital for successful Big Brain communication. Apple will do well to remember that a Big Brain Legacy is built on a powerful Big Brain principle, which Steve Jobs earned: Trust.
The great Vince Lombardi had brilliant thoughts on Winning. We’d like to add the importance of Legacy.
A few simple words, said in the perfect tone, say so much. How the words “Of course” can create a Big Brain Moment.
Famed fashion designer Kenneth Cole created a Little Brain Moment, using Twitter to connect Egypt’s turmoil to his new Spring line. Cole will learn that every Moment has a Legacy.
