You encounter a parking enforcement person placing a ticket on your windshield, what do you do? Taking It Personally is a Little Brain Trap while Taking Responsibility is a Big Brain Tool.
A common Little Brain Moment, followed by an important Big Brain Tool – Taking Responsibility – was perfectly illustrated on an episode of AMC’s Mad Men.
Netflix’s failure to Telegraph significant changes to their service offerings made Little Brain Headlines and resulted in damaging public relations and customer service.
A comment made in the heat of the moment, whether in person or online, is a Little Brain Trap that can stick around forever. Or long enough to cost you your job.
In Management Training, sharing the WHY makes people feel like a part of the decision and more involved in the outcome.
Little Brain activity is already high at any sporting event because of the team rivalry, but when you add truckloads of beer, Little Brain opportunities increase immensely.
Is a parking space really worth the resulting anxiety of a parking lot showdown? How many of us allow our Little Brains to make it something else.
